Need Help? Raise a Support Ticket
At Ascend Leads, your success is our priority. If you’ve encountered a problem with your purchased leads, or need help with your account or payments, our team is ready to assist.
How It Works...
Need help with a lead issue or support concern?
Simply submit the support form below or email us directly. Once received, our support team will carefully verify your request. You can expect a response within 24–48 hours. If the issue is approved, we’ll make adjustments or improvements in your next batch of leads to ensure better results.
Frequently Asked Questions
Everything you need to know before purchasing your first batch of verified study abroad leads.
What kind of leads do you provide?
We provide high-intent, verified leads of students actively seeking to study abroad. These students have shown interest in overseas education and are looking for trusted consultants like you.
How soon will I receive the leads?
You’ll get within 24 hours access to your leads right after payment. They are delivered in real-time via email and can also be accessed through your account.
What happens if a lead is invalid?
We offer a lead replacement guarantee for any leads with incorrect or non-functional contact details. Just raise a support ticket within 48 hours.
Do you offer refunds?
We don’t offer refunds since leads are delivered instantly and are highly targeted. However, if you face conversion issues, our team will reverify your leads.
How are the leads verified?
Every lead goes through a multi-step verification process including interest confirmation, contact validation, and intent scoring — so you get only genuine, ready-to-convert prospects.
Can I request leads for specific countries or intakes?
Yes! We allow basic filtering based on country preferences or upcoming intakes. You can choose the lead package that best suits your consulting goals.
How do I make the payment?
Click on the “ Get Instant access ” button, choose your lead package, and you'll be redirected to our secure payment gateway. Multiple payment options are available.
Who can I contact for support?
You can reach us via live chat, or click the Support & Help button on this page to raise a ticket. We respond to most queries within 24 hours.
What kind of leads do you provide?
We provide high-intent, verified leads of students actively seeking to study abroad. These students have shown interest in overseas education and are looking for trusted consultants like you.
How are the leads verified?
Every lead goes through a multi-step verification process including interest confirmation, contact validation, and intent scoring — so you get only genuine, ready-to-convert prospects.
How soon will I receive the leads?
You’ll get within 24 hours access to your leads right after payment. They are delivered in real-time via email and can also be accessed through your account.
Can I request leads for specific countries or intakes?
Yes! We allow basic filtering based on country preferences or upcoming intakes. You can choose the lead package that best suits your consulting goals.
What happens if a lead is invalid?
We offer a lead replacement guarantee for any leads with incorrect or non-functional contact details. Just raise a support ticket within 48 hours.
How do I make the payment?
Click on the “ Get Instant access ” button, choose your lead package, and you'll be redirected to our secure payment gateway. Multiple payment options are available.
Do you offer refunds?
We don’t offer refunds since leads are delivered instantly and are highly targeted. However, if you face conversion issues, our team will reverify your leads.
Who can I contact for support?
You can reach us via live chat, or click the Support & Help button on this page to raise a ticket. We respond to most queries within 24 hours.